Support

Browse our FAQ, and if you need further assistance, feel free to reach out to us by email.

General

How does Echo work?

Echo lets lead investors create groups to share their investments with. Members can join these groups and then choose, on a deal-by-deal basis, to follow the lead and invest on the same terms. The deal participants are rolled up into a single entity, and that entity invests into the target company. Investments happen entirely onchain using USDC.

Is everyone eligible to use Echo?

Echo adheres to your local laws, so this answer changes depending on where you live. During signup, we assess your eligibility based on local law and your knowledge and familiarity with investing. If you're eligible to invest in your home country, then Echo will be available to you unless we do not currently support your jurisdiction or you are resident in a jurisdiction we cannot do business with by law.

How does Echo make money?

Echo takes 5% of user profits made on the platform. We only make money if users make money.

Why would someone share their deals with me?

If an investment is successful, the lead gets paid a % of all their followers' profit. They have a financial incentive to share but they only make money when their followers make money. Leads can only share deals when they are investing on the same terms.

I want to share my deals. Can I start a group?

Any Echo user can apply to create a group. We're currently processing applications pretty slowly though. Sorry about that.

How can I get an invite code?

You can ask any existing Echo user, or just sign up without one -- the waiting list is very quick.

Why am I required to connect X or Farcaster account?

We need to share who is applying to invest with a group leader, and we chose to share your online identity (such as an X account) rather than your passport name, which we keep confidential.

Investors

Am I eligible to invest in every deal?

Every deal you can see, you can buy. If you are inelligble for a deal, typically based on where you live, it will not be visible to you on the platform.

Which currency can I invest with on Echo?

Echo investments are funded in USDC.

Is my identity being shared with group leads and founders of projects?

The only information shared on Echo is your X handle or your Farcaster handle, dependng on which one you signed up with. We keep your real identity private from group leads, and we do not share it with founders when making regular Echo investments.

How can I make sure I get into a deal?

Deals are available on a first-come-first-served basis.

What are the fees associated with each deal?

Echo takes 5% of user's profits per deal. This is the only way Echo makes money. However, each deal has some associated costs of operation -- for example, founders often issue a token warrant fee, and investment vehicles have regulatory filing costs. These costs are shared amongst SPV investors. Echo makes no money on these fees.

Can I reach out to the founders of the project I invested in?

No. Please leave founders to work in peace. If you have questions, you should contact your group leader. It's against Echo rules to contact founders off-platform.

What determines the minimum and maximum I can invest in?

The group lead chooses these amounts.

Can I share any deal details online or with family and friends?

No, fundraise information is confidential. This is for regulatory reasons, and in respect of founders. If you share information off-platform, we'll have to ban you from Echo.

Where are the financing documents kept related to deals I have invested in?

You can find anything related to deals you have invested in your account section under Documents.

Founders

Why do founders raise from Echo groups?

Founders of projects that care about decentralisation, community and user-alignment may be interested in bootstrapping community with real onchain natives as investors. Founders can construct wider distributions of their initial offerings instead of introducing structural risk through concentrated VC holdings.

I'm a founder. How do I raise money from Echo?

Echo doesn't decide which deals are presented to users. Only group leads can share deals that they are investing in to their own groups. You must arrange the fundraise directly with the group leads.

Do I need to be an Echo member in order to receive the funds?

Nope. You don't need an Echo account.

Will it cost me anything to receive the funds?

No, all the fees associated with the SPV are already covered by Echo and the investors.

Do I have to manage the investors once I receive the funds?

It is against the rules of Echo for investors to contact the founders they invested in. Instead, all communications to the investors should go via the group leader. If Echo investors are messaging you directly, please let us know.

How fast can I receive money for my project?

It should only take a few weeks from the point of listing to having funds delivered, but there is some variance depending on the specific details of your fundraise.

Can I review who funded my project?

We don't share the underlying owners details to preserve the privacy of the investors' identities. We can, however, allow users to opt-in to sharing their Twitter or Farcaster handle with projects they have invested in.

Security

Do I have to trust the lead investor with my investment?

Your investment is legally managed by Echo, not the lead investor. Echo uses smart contracts to claim asset ownership. The lead investor never has access to your USDC or your subsequent investment. And for any token investment, only you decide when you sell your tokens.

How are you storing my personal information and documentation?

We use Sumsub for our KYC, which is also used by Binance and Bybit.

Onboarding

Which documents are accepted when doing my identity check or proof of address?

Documents must: include any of the following, not older than 3 month(s) and must contain your full name and address:
- utility bill,
- bank/credit card statement,
- tax invoice or government-issued residential statement/certificate.

We don't accept:
- screenshots
- photos of a screen
- photocopied documents
- mobile phone bills
- medical bills
- receipts, or insurance statements.

You may use online bank or utility statements that meet the criteria above, just make sure to download them as a PDF and you should be able to upload them on your profile.

Also note that you can't reuse the same document twice. For example, if you used your driver's license to perform your ID check, you will not be able to use the same ID to perform your proof of address for security reasons.

Why are my Neobank statements (ex. Revolut) why has it not been approved?

At the moment we are not accepting statements from Neo banks as proof of address as they often lack stringent verification processes.

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